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Shipping & Exchange Policy

EXCHANGES

Items that are marked down on our website are considered Final Sale and cannot be returned or exchanged.

Amore + Sorvete offer store credits only for purchases made on our website, you can then reorder your correct style, colour and size. All store credits that will be issued, will be the total amount purchased minus shipping cost. International shipping costs are charged $20 and domestic within Australia $10.

You have six months to use your store credit on other items. Please note that we cannot make any exceptions for a refund due to your item being out of stock. We receive new styles and stock every couple of months, we ask that you respect our policy when purchasing at Amore & Sorvete. 

Store credits will be issued within 3 to 5 business days upon receiving the original items. 

Please click on the link to download the EXCHANGE FORM. Please make sure you carefully print, fill out and place in the returning package so that we can issue you with a store credit. If this is not included with your original items, your return may not be properly processed.

All returns must be clean with sanitary stickers (applicable to all bottoms and one pieces), unwashed and with original hang tags attached within 10 days of receiving your order.

Please note we won't be restocking any current styles that are available on our website at the moment, however we process exchanges daily and therefore could have a return of one of the styles that you are chasing. So keep a close eye out on our website just in case your size, colour and style become available again.

Ship to:

Amore & Sorvete- Suite 6/ 172 Scarborough Beach Rd, Mount Hawthorn. Western Australia 6016

RETURN SHIPPING COSTS

We cannot cover costs for your shipping of your return, however PayPal can help. With PayPal’s Free Return Shipping service you can claim up to 4 refunds (on eligible purchases) to the value of $45 each. Please note you will have to make the claim to PayPal after you have sent your item back, so they can reimburse you for your shipping.

If you're having problems with PayPal please contact them on 1800 073 263 or cspaypalaureturns@telusinternational.com

Here’s how you can get a refund on your return shipping costs from PayPal:

  1. Activate the service at www.paypal.com.au/returns
  2. Return the item to us as per our returns policy
  3. Submit an online claim form through PayPal Returns Portal and upload your return shipping receipt within 14 days of returning the item
  4. PayPal will review the claim and refund the money into their PayPal account within 10 business days.

REFUNDS

Refunds are not accepted unless the item is faulty.

Faulty Returns: If you have a faulty item please make sure you enclose your original invoice (printed off your online order), along with a description of the fault. Once received in our office, we will inspect the goods and decide whether to issue a refund or repair the goods. In this case we will keep you informed.

Please note that labels and gold hearts on the swimwear are hand sewn and can detach with wear and tear. All seamless swimwear labels are designed to be cut off as the items are reversible. This is not classified as a faulty item. 

SHIPPING DETAILS

We offer free express shipping for all orders over $100!*

*Please note Amore + Sorvete cover the costs for shipping up to $20 AUD, if we are shipping to Europe, South America or a remote area extra shipping charges may occur.

Shipping within Australia: This takes between 2-4 business working days (please keep in mind during peak season shipping can take up to 7 workings days).

Shipping InternationallyShipping normally takes between 3-6 business days. (please keep in mind during peak season shipping can take up to 7 workings days)

Unfortunately at this time, we do not ship to Russia.

Please note; Amore & Sorvete is NOT responsible for any lost or stolen packages, once the delivery has been confirmed with our courier company it is out of our hands and you will need to deal directly with either Australia Post or DHL. We are also closed on Saturday & Sundays.

 

Payment

We accept Visa card, MasterCard or PayPal.

Taxes & Duty

Currency, Taxes and Duty: Note that all product prices indicated and payments made on this site are in Australian Dollar currency, unless indicated otherwise then in USD. All prices include GST, and other taxes and duty where relevant.

When shipping internationally please be aware that customs and duties taxes may be charged by your country upon arrival. Amore & Sorvete is not responsible for these fees and cannot determine how much they will be. These taxes are determined by the destination country and are NOT included in your shipping costs. All duties and taxes must be paid at the time of delivery. Please note; not every country has these taxes.